Services

Service Overview

            

Our service and rebuilding division can completely refurbish any make of vacuum pumps.

We perform Turbomolecular Pump repair, Turbo Pump Repair, Dry Pump repair, Vacuum Pump repair, and vacuum system of Mass Spectrometer. We also service Thin film coating systems, Glove box systems, Freeze dryers, Helium Leak Detectors and Abatement systems maintenance to the highest quality located at our Melbourne and Sydney workshop facility. Ask for a quote without any obligation. Our qualified factory trained engineers also offer on-site service contracts for all sizes of customers.

We can offer our customers Service Contracts covering both normal and preventative maintenance. We can also have a service quotation estimate ready for you within the hour of submission. 

We operate at our own full service repair office which permits us to rapidly and economically perform all repairs in a timely manner. Our advanced machinery enables us to handle all features of the service and repair process. Ezzi Vision uses industry standard equipment and advanced testing gear to troubleshoot and minimize all hardware failures. Our in-house machine shop is equipped for machining different segments, prototypes and housing transformations as required.

Please contact us on Free Phone 1800 GO EZZI (1800 46 3994)
Even the best equipment needs maintenance and occasional repairs.


Cryogenics Pumps Service

We service:

Vacuum Pumps Of All Brands

  • Edwards Vacuum Pumps
  • Oerlikon Leybold Vacuum Pumps
  • Pfeiffer Vacuum Pumps
  • Alcatel - Adixen Vacuum Pumps
  • Varian Vacuum Pumps
  • Javac Vacuum Pumps
  • KNF Neuberger Diaphragm Pumps
  • Welch Vacuum Pumps
  • Rietschle Vacuum Pumps
  • Thomas Diaphragm Pumps
  • Cryogenics Pumps

Glove box systems

  • Mbraun Glove Boxes, Systems, and Workstations

Leak Detectors

  • Ulvac Helium Leak Detectors and RGA

Coating Equipment

  • All HHV Deposition Systems.
  • Thin Film Coating Systems

Freeze Dryers

  • Zirbus Freeze Dryers

Vacuum Gauges

  • Thyracont Vacuum Gauges

 

  • And all other products that we sell.

Our Range of Services includes:

Breakdown Repairs

Equipment breakdowns always happen at the wrong time. We pride ourselves in fast response times and quick repairs. Our service team keeps extensive spare part stock levels to maximise uptime of your equipment. Even if parts are needed from overseas we commonly complete repairs within days. Fast track options are available on request. Depending on the type of equipment we offer on-site repair or have to request the equipment into our workshop.

Warranty Extensions

If equipment uptime is paramount to you, then protect yourself with a warranty extension which includes tailored preventative maintenance as well as priority breakdown cover. Warranty extension holders will automatically receive backup instruments (subject to availability) if we are unable to repair your equipment in less than 3 working days. Our warranty extensions are straightforward and give you total piece-of-mind. Fixed annual costs are perfect for professional budgeting.

Equipment Health Checks

Our Equipment Health Checks offer entry-level performance inspections and can be performed either at your facilities or in our workshop. You get a snapshot of the current equipment performance as well as suggestions for future care and service plans.

Equipment Care Plans

No matter whether you work for a business or a public institution, as a laboratory or production manager you are required to optimise productivity and minimise production downtimes. Failing equipment can cause unnecessary delays or loss of production income.

Ezzivision provides

  • cost certainty
  • assistance in maintaining the value of your instrument
  • reducing risk of failure
  • ensureing fast repairs
  • providing spare part and labour cost incentives

Ezzi Vision offers a full range of standard service agreements to assist with risk management. Our range of options enables you to select the type of agreement to best suit your application and requirements. For even greater flexibility, it is possible to tailor the agreement to suit your specific needs.

Vacuum Gauge Calibrations

Our service is available for most brands and models of gauges, controllers and displays.

Our calibration service includes initial function tests and, where required, gauge clean and service. Upon completion a detailed certificate is issued. Our service team operates and follows a detailed ISO 9001 compliant quality manual to ensure quality and reproducibility of our service.

Equipment Backup and Rental

Ezzi Vision maintains an extensive fleet of rental and backup equipment at attractive prices. We offer operator training but can also supply engineers for complex tasks such as leak detection.

Performance Certificates and Service Warranty

We issue test performance certificates for every service we do. Ezzi Vision will offer 3 month warranty for all equipment serviced.

Equipment Trade-in

We are happy to trade-in or dispose off your old product. Be surprised of the attractive terms.

Customer Service Training

Where possible we offer first level service training to assist your team’s independence and to shorten response times in mission critical applications.

Ezzi Vision One-On-One Training

Book time with our experienced engineers to get in-depth training on your purchase. You can discuss any questions you might have such as

  • technology theory
  • application know how
  • equipment settings and programming
  • understanding process results or simply get assistance with documentation.

24/7 Emergency Phone

We offer a 24/7 emergency phone service exclusive to our most important customers as well as all users of our extended warranty, equipment health check and preventative maintenance services.


         


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